Returns

Looking for your return label? You can access it at https://www.AdriannaPapell.com/orders.

What is AdriannaPapell.com's Return Policy?

Adrianna Papell will gladly accept returns for items purchased on the www.AdriannaPapell.com website within 30 days of delivery date for a full refund with a copy of the original invoice. This will be determined using the tracking details of the order. A return label via Fedex is available for use for U.S. customers and can be located by accessing the "Order Status & Return Label" link at the bottom of any page on AdriannaPapell.com. When making a return, please ensure to include the invoice in the package and retain tracking details of your label. International customers may return within 45 days if ordered via BorderFree. We do not offer return labels to our International Customers at this time. Please send return via your preferred shipping method at your own expense. Shipping costs will not be refunded. Ensure to retain all tracking details in the event you need to contact customer service.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Final sale items cannot be returned for a refund. For clarity on what items are final sale, please see the “What is Final Sale?” section of the FAQ page. Upon receipt of returned goods, Adrianna Papell reserves the right to deny credit if the merchandise does not meet return policy requirements. Any return received after the 30 day policy (45 days for international customers) will only be eligible for www.AdriannaPapell.com merchandise credit. Please note that this credit will be in the form of a one-time use promo code for the cost of the entire order. Items purchased at department stores or at any other store selling Adrianna Papell merchandise may not be returned to www.AdriannaPapell.com. When making a return, please note the reason for return on the form enclosed with your purchase in the space indicated. Place the packing slip and the merchandise you wish to return in a secure package. We advise that you maintain a copy of your packing slip for your records.  

 

Looking for your return label? You can access it at https://www.AdriannaPapell.com/orders.

How do I return my order?

We are pleased to offer label service with Fedex in order to ensure quick, convenient return service.  A return label is available through our website within your order history. If you do not have an account simply select “Order Status & Return Label” at the bottom of our site and enter your order number, order email address, and billing zip code under the Check Your Order section. Enclose the original invoice inside the package, attach the pre-addressed Fedex Return Label to the outside of the box, and drop it off at your closest Fedex location. No additional postage required. A $6.95 fee will be automatically deducted from your refund for the return shipping cost when you use our return label. This service is only available in the United States. Retain tracking details of the label to track the status of your return. Please note: each time you visit the create a label page, a new label will be generated to accommodate customers making multiple returns. If you do not retain tracking, we will have to submit a request on your behalf to retain your tracking details.

If you are having trouble accessing your return label for any reason, please contact our customer service team via email at customerservice@adriannapapell.com or call us at 1-800-325-9450 and we will assist you. We will file a support ticket on your behalf and send you a label to the email address used to complete your order within 2 business days. You may also send the merchandise back using any other traceable method at your expense. Should you return an item to us at your own expense, we will not be able to refund you for return shipping. 

Looking for your return label? You can access it at https://www.AdriannaPapell.com/orders.

How long does it take to get my refund?

We want you to receive your  refund ASAP! You can expect your refund to process within approximately 14 days of us receiving your merchandise at our warehouse. Please note, it may take up to 2 weeks for return shipment to arrive at our warehouse. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Adrianna Papell. Please allow 1-2 billing cycles from the day you return your package for your account to be credited. 

 

Looking for your return label? You can access it at www.AdriannaPapell.com/orders.

What should I do if there is a shipping error?

In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense. Please indicate that the wrong item was shipped on the Returns Slip and send it back for a full refund.

Looking for your return label? You can access it at https://www.AdriannaPapell.com/orders.

What will it cost me to make a return?

A return label is available to print from our website. A $6.95 fee will be automatically deducted for the return shipping cost when you use our return label. This service is only available in the United States. To generate your return label, please visit the "order status & return label" link at the bottom of any AdriannaPapell.com page.

Retain tracking details of the label to track the status of your return. Please note: each time you visit the create a label page, a new label will be generated to accommodate customers making multiple returns. If you do not retain tracking, we will have to submit a request on your behalf to retain your tracking details.

Looking for your return label? You can access it at https://www.AdriannaPapell.com/orders.

You may also send the merchandise back using any other traceable method at your expense. Should you return an item to us at your own expense, we will not be able to refund you for return shipping.

www.AdriannaPapell.com merchandise can only be returned to the below address. www.AdriannaPapell.com returns cannot be made at department or specialty store locations.

 

ADRIANNA PAPELL ECOM RETURNS

14141 ALONDRA BLVD

DOCK 53, ECOMMERCE

SANTA FE SPRINGS, CA 90670

I have damaged merchandise, can I return it?

In the unlikely event that you receive defective merchandise from www.AdriannaPapell.com, we will gladly take back that item for a full refund as long as the garment is unworn and all tags are still attached. Please email us at customerservice@adriannapapell.com with photos of the damage. Once we have received photos of the damage, our team will process the request for you and send a prepaid label free of charge via email. If the item has been worn and damaged, we are unable to accept the item for a return.

Looking for your return label? You can access it at https://www.AdriannaPapell.com/orders.

Exchanges

We do not offer exchanges at this time. To exchange your garment, please return the item and place a new order.

Looking for your return label? You can access it at https://www.AdriannaPapell.com/orders.