Returns

What is AdriannaPapell.com's Return Policy?

Adrianna Papell will gladly accept returns for items purchased on the www.AdriannaPapell.com website within 30 days of delivery date for a full refund with a copy of the original invoice. This will be determined using the tracking details of the order. International customers may return within 45 days if ordered via BorderFree. We do not offer return labels to our International Customers at this time. Please send return via your preferred shipping method at your own expense. Shipping costs will not be refunded. For information on our return label service for United States customers, please visit the "How do I return my order?" section on this page.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Final sale items cannot be returned for a refund. For clarity on what items are final sale, please see the “What is Final Sale?” section of the FAQ page. Upon receipt of returned goods, Adrianna Papell reserves the right to deny credit if the merchandise does not meet return policy requirements. Any return received after the 30 day policy (45 days for international customers) will only be eligible for www.AdriannaPapell.com merchandise credit. Items purchased at department stores or at any other store selling Adrianna Papell merchandise may not be returned to www.AdriannaPapell.com. When making a return, please note the reason for return on the form enclosed with your purchase in the space indicated. Place the packing slip and the merchandise you wish to return in a secure package. We advise that you maintain a copy of your packing slip for your records.  

How do I return my order?

We are pleased to offer service with USPS in order to ensure quick, convenient return service.  A prepaid label is available through our website within your order history.  If you do not have an account simply click “Order History” at the footer of our site and enter your order number, order email and billing zip code under the Check Your Order section. Enclose the original invoice inside the package, attach the pre-paid, pre-addressed USPS Return Label to the outside of the box, and drop it off at your closest United States Post Office location. No additional postage required. A $6.95 fee will be automatically deducted from your refund for the return shipping cost when you use our return label. This service is only available in the United States.

If you are having trouble accessing your return label for any reason, please contact our customer service team via email at customerservice@adriannapapell.com or call us at 1-800-325-9450  and we will assist you. We will file a support ticket on your behalf and send you a label to the email address used to complete your order within 2 business days. You may also send the merchandise back using any other traceable method at your expense. Should you return an item to us at your own expense, we will not be able to refund you for return shipping. 

How long does it take to get my refund?

We want you to receive your  refund ASAP! You can expect your refund to process within approximately 14 days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Adrianna Papell. Please allow 1-2 billing cycles from the day you return your package for your account to be credited. 

What should I do if there is a shipping error?

In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense. Please indicate that the wrong item was shipped on the Returns Slip and send it back for a full refund.

What will it cost me to make a return?

A prepaid return label is available to print from our website. A $6.95 fee will be automatically deducted for the return shipping cost when you use our return label. This service is only available in the United States. For information on how to generate your return label on our website. Please visit the “How do I return my order?” section on this FAQ page. You may also send the merchandise back using any other traceable method at your expense. Should you return an item to us at your own expense, we will not be able to refund you for return shipping.

www.AdriannaPapell.com merchandise can only be returned to the below address. www.AdriannaPapell.com returns cannot be made at department or specialty store locations.

 

ADRIANNA PAPELL ECOM RETURNS

14141 ALONDRA BLVD

DOCK 53, ECOMMERCE

SANTA FE SPRINGS, CA 90670

I have damaged merchandise, can I return it?

In the unlikely event that you receive defective merchandise from www.AdriannaPapell.com, we will gladly take back that item for a full refund as long as the garment is unworn and all tags are still attached. Please email us at customerservice@adriannapapell.com with photos of the damage. Once we have received photos of the damage, our team will process the request for you and send a prepaid label free of charge via email. If the item has been worn and damaged, we are unable to accept the item for a return.

Exchanges

We do not offer exchanges at this time. To exchange your garment, please return the item and place a new order.