OUR VOW TO YOU: WE’RE HERE TO HELP
Here you’ll find everything you need to guide you through the process of planning, postponing or readjusting your wedding plans in the midst of the current environment. Just think of us as your one-stop resource for all things wedding, because love can never be cancelled.
Congratulations on your upcoming wedding! Love will always, always go on.
Wedding Planning Help
What is your return policy?
We will gladly accept returns for US orders placed on our website within 30 days of delivery date for a full refund with the following conditions:
- Items must be unworn, undamaged with all tags attached
- A copy of the original invoice must be enclosed
- Final sale items cannot be returned for a refund (items end in $.97)
- Shapewear cannot be returned
Continental US Returns are FREE using our return shipping label when you postmark the return package to us no later than 7 days after delivery.
If you would like to use our return label for your return and the return package is postmarked more than 7 days after the delivery date, we will deduct $6.95 from your refund. We do not offer return labels for International orders.
Orders shipped outside of the US are eligible for return 45 days after delivery with the same conditions above.
Non-Final Sale items received back after the return period will be refunded in the form of a merchandise credit if they are unworn, undamaged and have all tags attached.
Is customer service able to assist me?
Yes! We are available by phone at 1-800-325-9450 on Monday - Friday from 9 AM to 7 PM ET. You can also chat with us during these periods on the site. You can contact us at any time via email at CustomerService@AdriannaPapell.com.
Will my shipment be delayed?
Your order will arrive on-time based on the current status of our fulfillment center. We are not currently experiencing any delays with order fulfilment. If such delays do occur in the future, we will be sure to update you to ensure you have the latest up-to-date information on your delivery date.
I have an order shipping to an area impacted by government restrictions. What do I do?
If your order is shipping to one of these locations, our carriers will hold your order at one of their facilities until they receive the go ahead to deliver your items.
Can I cancel an order due to COVID-19?
Can I delay a shipment?
Once an order is placed, we do not currently have the ability to delay the shipment date.
We have solutions, including:
- How to transition your spring vibe to fall, from color palette to décor.
- Inside inspo on memorable ways to update your guests.
- New ways to celebrate and honor your original wedding date.
- Online help from Lisa, our personal stylist, on deciding color palettes, florals, dresses and so much more. You can email her directly at: firstname.lastname@example.org
- A flexible exchange policy
The Intimate Wedding
City Hall now, reception later. What to wear to say your vows…and how to plan for the party later on.
Weddings on the Lawn: Stay at home, host at home. Intimate, filled with love, (and zero stress.)
The Live Stream: Unique, playful, fun, and puts everyone at ease. We can help plan how to make it a stunning success.
You can shop our little white dresses here: https://www.adriannapapell.com/wedding-bridal/wedding-dresses/
DM us on Instagram @adriannapapell to ask questions and get answers ASAP.
Bride-to-bride on Facebook
Join our private Facebook group Adrianna Papell Bride to Bride to connect with other brides sharing similar experiences. Get ideas, inspiration and share your story with women who get it.
Inside Inspo: Tips and Tricks
We are updating our Pinterest Page with all of the insider tips and tricks you need to know!
You can browse Bridesmaid UGC for inspiration.
Moms! This is for you.
We have endless ideas on how to choose the right color to coordinate with the bridal party, as well as suggestions on finding a style that looks and fits like a dream.