Frequently Asked Questions

Click the below frequently asked questions to be directed to your answer.


 

Shipping

What are your shipping options and rates?

When will my Weddington Way by Adrianna Papell order ship?

Can I cancel or modify my Weddington Way by Adrianna Papell order after it has been placed? 

Do you ship to addresses outside the United States?

Do you ship to PO boxes or Military APO/FPO addresses?

How do I track my Weddington Way by Adrianna Papell order? 

Can I ship to an address other than my own?

Will I receive my order in multiple shipments?

 

Payment

When will I be charged for my order?

Do you provide price adjustments?

Do you offer promo/coupon codes?

 

Returns

What is Weddington Way by Adrianna Papell's Return Policy?

What is Final Sale?

How do I return my Weddington Way by Adrianna Papell order?

How long does it take to get my refund?

What should I do if I received the incorrect item?

What will it cost me to make a return?

Can I make an exchange?


Product

Do Weddington Way by Adrianna Papell styles run true to size?

Do you offer swatches for Weddington Way by Adrianna Papell?

Do you offer additional fabric, sequins, and/or beading, so that I can have my dress altered?

How do I carry the Weddington Way by Adrianna Papell collection in my store?

 

Customer Service

How do I contact Customer Service?

Can I use copies of the pictures on your website for my own use?

 



Shipping

What are your shipping options and rates?

Weddington Way by Adrianna Papell dresses will ship approximately 4 weeks after your order has been placed as they are special-order items. Please allow additional time for shipping when placing your order ahead of your special event.   Any item in your order that is not a Weddington Way by Adrianna Papell style will ship immediately.

Below are the options we offer on the US website. For International Rates, please visit our international site as shipping may take longer depending on your country. Please allow additional delivery time to Alaska, Hawaii, PO Boxes, APO/AFO addresses, and U.S. Territories as there may be delays. Please note, Economy ships via SmartPost—a program in which FedEx delivers to your local post office and then USPS delivers the package to your shipping address. 

Shipping Method

Shipping Charge

Order Placed

Order Delivered

Economy

Free

--

7-9 Week Days

Standard

$9.95*

--

5-7 Week Days

2-Day Air**

$19.95

Before 1 PM ET

2 Week Days

 

 

After 1 PM ET

3 Week Days

Overnight**

$24.95

Before 1 PM ET

Next Week Day

    After 1 PM ET

Day After Next Week Day

 

When will my order ship?

Weddington Way by Adrianna Papell dresses will ship approximately 4 weeks after your order has been placed they are special-order items. Please allow additional time for shipping when placing your order ahead of your special event. We recommend at least 6 weeks to accomondate for shipping. If ordering multiple styles, any item in your order that is not a Weddington Way by Adrianna Papell style will ship immediately.

Please note: If your credit card requires manual approval or any errors are encountered with the entered billing and/or shipping addresses, this may delay shipment beyond the 24-hour period. To prevent this, please double check your information as you enter it at checkout and ensure you provide accurate contact information while placing your order so our team can reach out to you. 


Can I cancel or modify my order after it has been placed? 

Once the order is placed, your order cannot be canceled or modified. 

 

Do you ship to addresses outside the United States?

Yes. To place an international order, please visit our international site here and select your country and currency. All orders are shipped via BorderFree and will be governed by BorderFree's shipping policies. Please note, all sizes listed on the international site will remain in the U.S. measurements. Please allow for additonal time to accomodate for shipping 

 

Do you ship to PO boxes or Military APO/FPO addresses?

Yes, we do ship to PO Boxes or Military APO/FPO addresses. Orders to these addresses cannot be expedited and may only be shipped Economy Ground.

 

How do I track my order? 

After you check out, an e-mail containing the order confirmation number will be sent to the e-mail address you used to complete your purchase. Once your order has shipped (about 4 weeks from time of order), you will receive an e-mail with a tracking number that will update you on the status of your shipment. This information can also be found in your account if you created one. If you do not have an account, you may access it by selecting Order Status at the top right of our desktop website or by selecting Order Status at the bottom of the menu on our mobile site.

 

Can I ship to an address other than my own?

Yes, you can ship to another address besides your own if shipping within the United States. Please note, in some cases we may have to contact you to verify the shipping address and this may delay your shipment. When completing check out, please provide an accurate phone number and email address so we can reach you to verify these details.

We do not ship to freight forwarders. Any order placed using a freight forwarder will not be completed. To ship internationally, please shop our international website here.


Will I receive my order in multiple shipments?

Depending on the number of styles ordered, your order may come in multiple boxes. Weddington Way by Adrianna Papell and Adrianna Papell items will ship separately. You will only be charged for shipping once. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number. 

Footwear and handbags will ship from a different location than our garments. If your order contains footwear and/or handbags, it will ship separately from the rest of the order. You will only be charged for shipping once. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number. 


 

Payment

When will I be charged for my order?

When ordering a Weddington Way by Adrianna Papell style, your credit card will be charged at the time you place your order. If purchasing an Adrianna Papell style at the same time, you will be charged for all items in your cart at time of checkout.

 

Do you provide price adjustments?

We do not offer price adjustments on Weddington Way by Adrianna Papell items.

 

Do you offer promo/coupon codes?

Our promo and coupon codes cannot be applied to Weddington Way by Adrianna Papell styles.

 



Returns

What is AdriannaPapell.com's Return Policy?

Weddington Way by Adrianna Papell returns must be postmarked within 7 days of delivery to be eligible for a refund. International returns via Borderfree will be accepted for a refund if postmarked within 21 days of delivery. We will accept the item if it is unworn, undamaged, and has all tags attached. Final sale items or items ending in .97 are not eligible to be returned. 

 

What is Final Sale?

Final sale items are products reduced in price in our clearance or flash sale sections. Shapewear and swatches are also final sale. These items cannot be returned. You can identify these items on the site as they will say FINAL SALE on the product page and listing price will end in “.97.”

 

How do I return my order?

Weddington Way by Adrianna Papell returns must be postmarked within 7 days of delivery to be eligible for a refund. International returns via Borderfree will be accepted for a refund if postmarked within 21 days of delivery. We will accept the item if it is unworn, undamaged, and has all tags attached. Final sale items or items ending in .97 are not eligible to be returned. 

Continental US customers may access their FedEx return label here by logging into their account or entering in the order information. Please note, when using our label, a fee of $6.95 will be deducted from your refund. Continental US customers may also return to us via their preferred trackable method to the address listed below.

Customers located in Alaska, Hawaii, or any U.S. territory are not eligible for these return labels and may make returns via any trackable method to the address below.

To make a return from our international website, please email customerservice@adriannapapell.com with your order information so we may authorize your return. After authorization, you may return your order via any trackable shipping method at your own expense to: 

ADRIANNA PAPELL ECOM RETURNS
14141 ALONDRA BLVD
DOCK 53, E-COMMERCE
SANTA FE SPRINGS, CA 90670

Please note, we are unable to refund or reimburse any return shipping expenses.

 

How long does it take to get my refund?

You can expect your refund to process within approximately 72 week day hours of your merchandise arriving in our warehouse. It may take up to 2 weeks for return shipment to arrive at our warehouse. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Adrianna Papell.  

 

What should I do if I received the incorrect item?

If you received the incorrect item, we will gladly replace or take back that item for a full refund at our expense. To return the item for a refund, please indicate that the wrong item was shipped on while requesting your label here and send it back for a full refund. If you would like us to exchange it for the correct item, please contact our customer service team at 1-800-325-9450 on Monday - Friday from 9 AM to 7 PM ET or email CustomerService@AdriannaPapell.com

 

What will it cost me to make a return?

If returning using our label, a fee of $6.95 will be deducted from your refund. This label may only be used by customers in the continental U.S. All other customers may return their item via their preferred shipper. If returning to us using your own trackable method, your return is free. Please note, we are unable to refund or reimburse any return shipping expenses.


Can I make an exchange?

We are unable to offer exchanges at this time. To exchange an item, please return your order in line with our return policy and place a new order for the item you would like to receive. 

 



Product

Do your styles run true to size?

Weddington Way by Adrianna Papell’s garments run true to the Weddington Way by Adrianna Papell Size Guide. If you are unsure about sizing, please check your measurements against our size guide here.  Find this tool on the product page above the sizing section. If unsure of your size or if you fit between 2 sizes in Weddington Way by Adrianna Papell styles, we recommend ordering one size up to accommodate alterations. 

Still have questions? Our Customer Service team is very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at customerservice@adriannapapell.com. Customers in the U.S. may call 1-800-325-9450, Monday through Friday, 9 AM to 7 PM ET.

 

Do you offer swatches?

Swatches for Weddington Way by Adrianna Papell are not currently available but are coming soon.

 

Do you offer additional fabric, sequins, and/or beading, so that I can have my dress altered?

We are unable to guarantee all requests and cannot provide this service for our Weddington Way by Adrianna Papell collection. 

 

How do I carry the Weddington Way by Adrianna Papell collection in my store?

We do not currently offer this line to wholesale customers.



Customer Service

How do I contact Customer Service?

We will do our best to answer any questions that you may have. For additional assistance, US customers may contact our customer service team at 1-800-325-9450, Monday through Friday between the hours of 9 AM - 7 PM ET, or email us at customerservice@adriannapapell.com

If calling from outside of the United States, please call 1-239-230-2260 on Monday - Friday, 9 AM to 7 PM ET, or email CustomerService@AdriannaPapell.com. Please note, this is not a toll-free line and charges may apply. 

 

Can I use copies of the pictures on your website for my own use?

We do not own unlimited use of our photography, so we cannot authorize usage for any reason. For PR or press requests, please contact PR@AdriannaPapell.com