Frequently Asked Questions
To create an account on desktop, select sign in at the top right of your screen and select the bust icon. To create an account on mobile, open the menu at the top left of your screen. Select Sign In at the top left and scroll to the bottom of the page that opens to select “Create an Account Now.”
You can update your account information at any time. To view or change your existing account information or password, please sign in to your account using your current e-mail address and password.
Click the "Forgot Password" link below the sign-in box, and your password will be emailed to the email address assigned to your account.
Please see our Returns Page for all returns related questions.
Please see our Shipping Page for all shipping related questions.
We accept Visa, MasterCard, American Express, and Discover cards issued in the United States, as well as Paypal. If you have been issued store credit in the form of a gift card, you can use the balance during checkout.
We will charge your credit card for all the items in your cart at time of checkout.
We do charge sale tax for those in states where this tax applies. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped.
If the style you ordered is now on sale on our site, we will adjust the price of your purchase within 5 days of checkout. There will be no exceptions after 5 days of purchase. Please note, we do not price match other websites who carry our styles and we will not offer price adjustments for Weddington Way by Adrianna Papell styles or clearance/final sale items. To be eligible for a price adjustment, the exact style you ordered must be on sale—we will not adjust the pricing if a different colorway or silhouette goes on sale. To arrange a price adjustment, please contact our customer service team.
Yes! We have several promo/coupon codes currently available for our customers. Please note these codes are not combinable with any other offers and are void where prohibited, taxed, or otherwise restricted. Not applicable to prior purchases.
Yes, as of October 15, 2021 all issued gift cards and store credit will automatically expire one year after the issued date. Please email firstname.lastname@example.org if you need further details on your gift card.
Adrianna Papell’s garments run true to the Adrianna Papell Size Guide. If you are unsure about sizing, please check your measurements against our size guide. If unsure of your size or if you fit between two sizes, we recommend ordering one size up to accommodate alterations.
Still have questions? Our stylists are happy to answer any fit questions you may have. Please reach out to them at email@example.com. Customers in the U.S. may call 1-800-325-9450, Monday through Friday, 9 AM to 5 PM ET.
We do offer a select collection of swatches for our best selling Adrianna Papell styles.
We do offer select fabric, sequins, and beading from our Adrianna Papell line for your alteration needs. We are unable to guarantee all requests and cannot provide this service for our Weddington Way by Adrianna Papell collection. The first yard of fabric cost $34.97 and each additional yard is $14.97. To request fabric, beading and/or sequins, please contact our customer service team at firstname.lastname@example.org. If you are a US customer, you may also call 1-800-325-9450, Monday through Friday, 9 AM to 5 PM ET. Due to different dye lots, color variations may occur. Please call at least 10 weeks in advance of your event to leave time for shipment and alterations.
The Adrianna Papell Platinum wedding dress and bridesmaid collections are custom-order and offered exclusively at bridal salons and boutiques worldwide. These gowns are not available to order from our website. To find your nearest location, please contact CustomerService@AdriannaPapell.com.
We’d love to hear from you. Please contact our team by emailing email@example.com. In your email, please include your name and contact information, the name and location of your store/boutique, and the collection you are interested in carrying (day, evening, or both.)
S’HUG® is our new exclusive accessory that takes inspiration from three wardrobe essentials—a cardigan, wrap and scarf and transforms them into an easy-to-wear, one-piece wonder that is timeless and versatile. We’ve added a touch of cashmere for unbelievable softness. What makes S’HUG® so unique is it designed with patented tunnel sleeves that prevent the wrap from slipping while keep you warm and stylish. S’HUG® comes in various fabrics, patterns and colors and is exclusively available at adriannapapell.com. We believe the S’HUG® is the versatile cardigan wrap you never knew you needed.
We will do our best to answer any questions that you may have. For additional assistance, US customers may contact our customer service team at 1-800-325-9450, Monday through Friday between the hours of 9 AM - 5 PM ET, or email us at firstname.lastname@example.org.
If calling from outside of the United States, please call 1-239-230-2260 on Monday - Friday, 9 AM to 5 PM ET, or email CustomerService@AdriannaPapell.com. Please note, this is not a toll-free line and charges may apply.
We do not own unlimited use of our photography, so we cannot authorize usage for any reason. For PR or press requests, please contact PR@AdriannaPapell.com.