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Frequently Asked Questions

Account Questions

How do I create an account?
How do I change my login or account information?
What if I forget my password?


Please see our Returns Page for all returns related questions.


Please see our Shipping Page for all shipping related questions.


What forms of payment do you accept?
Is it secure to enter my credit card information online?
When will I be charged for my order?
Do you charge sales tax on any item?
Do you provide price adjustments?
Do you offer promo/coupon codes?
Do gift cards expire?


Do your styles run true to size?
Do you offer swatches?
Do you offer additional fabric, sequins, and/or beading, so that I can have my dress altered?
Where can I shop the Adrianna Papell Platinum collections?
How do I carry the Adrianna Papell collection in my store?
What makes S’HUG® so special?

Customer Service

How do I contact Customer Service?
Can I use copies of the pictures on your website for my own use?

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