Born in NYC
Adrianna Papell was founded in NYC in 1980.
The people love our dresses and we love them :)
We take great pride in providing an exquisite sense of style, a dream fit, and thoughtful, meticulous craftsmanship.
Domestic shipping is free when you spend over $300.
Frequently Asked Questions
When will my order ship?
We usually ship in-stock items within 1-3 business days, excluding holidays. All orders placed with overnight or next day shipping will be shipped on the same day the order is placed if placed on a weekday by 12 PM ET. If placed after 12 PM or on a weekend or holiday, the order will ship out on the next business day.
If your item is marked as Special Order, it will ship approximately 5 weeks after your order has been placed. Please allow additional time for shipping when placing your order ahead of your special event. Any non-Special Order items in your order will ship within 1-3 business days, excluding holidays.
Please note: If your credit card requires manual approval or any errors are encountered with the entered billing and/or shipping addresses, this may delay shipment beyond the 1 – 3 business day period. To prevent this, please double check your information as you enter it at checkout and ensure you provide accurate contact information while placing your order so our team can reach out to you. FULL SHIPPING POLICY HERE
Can i cancel or modify my order?
Our fulfillment team works really hard to get orders out in timely manner. Once the order is placed, your order cannot be canceled or modified.
wHAT IS YOUR RETURN POLICY?
For all orders placed after Jan 1, 2023: a restocking fee of $9.95 for the first item and $5 for each additional item(s) will be deducted from your return credit.
We will gladly accept returns for US orders placed on our website within 30 days of delivery date for a full refund or FREE exchange with the following conditions:
- Items must be unworn, undamaged with all tags attached
- A copy of the original invoice must be enclosed
- Final sale items cannot be returned (items ending in $.97)
- Shapewear, face masks and swatches cannot be returned
Non-Final Sale items received back between 30 - 60 days of delivery date will be refunded in the form of a store credit. We do not accept returns between 60 days after the delivery of your item.
If you are returning a purchase, you are responsible for the return shipping. When we process your return, a fee of $9.95 will be deducted from your return credit. All returns must be initiated through our online customer returns process at returns.adriannapapell.com . VIEW FULL RETURN POLICY HERE
wHAT ARE THE SHIPPING OPTIONS?
Below are the options we offer for orders shipping to the US. Please allow additional delivery time to Alaska, Hawaii, PO Boxes and APO/AFO addresses as there may be delays.
We usually ship in-stock items within 1-3 business days, excluding holidays. All orders placed with overnight or next day shipping will be shipped on the same day the order is placed if placed on a weekday by 12 PM ET. If placed after 12 PM or on a weekend or holiday, the order will ship out on the next business day. If your item is marked as Special Order, it will ship approximately 5 weeks after your order has been placed. Please allow additional time for shipping when placing your order ahead of your special event. Any non-Special Order items in your order will ship within 1-3 business days, excluding holidays.
|Shipping Method||Shipping Charge||Order Placed||Order Delivered|
Free Over $250
|---||4-12 Business Days After Shipment|
|2-Day**||$25||Before 12PM ET||2 Business Days|
|---||---||After 12PM ET||3 Business Days|
|Overnight||$30||Before 12PM ET||Next Business Day|
|---||---||After 12PM ET||Day After Next Business Day|
|FedEx 3Day||$15||Before 12PM ET - 3 Business Days||12PM ET - 4 Business Days|
interested in becoming an influencer?
WE ARE LOOKING FORWARD TO LEARNING MORE ABOUT YOU. WE ARE ALWAYS LOOKING TO EXPAND OUR INFLUENCER NETWORK AND PRESS OPPORTUNITIES. PLEASE EMAIL US AT PR@ADRIANNAPAPELL.COM WITH THE FOLLOWING INFORMATION
- Current Dress Size
- Media Kit
- Links to Social Profiles and/or Websites
- US or International
- How did you hear about us?
- THANK YOU FOR YOUR INTEREST IN ADRIANNA PAPELL! A MEMBER OF OUR TEAM WILL REVIEW AND BE IN TOUCH SHOULD WE WANT TO MOVE FORWARD.
how do i carry adrianna papell in my store?
We’d love to hear from you. Please contact our team by emailing firstname.lastname@example.org. In your email, please include your name and contact information, the name and location of your store/boutique, and the collection you are interested in carrying (day, evening, or both.)
ATTENTION: As we prepare for the impact of Hurricane Ian, our customer service response time will be delayed. Our call center will be closed until 9/29. Please submit an inquiry via email and will get back to you as soon as possible.
We thank you for your patience, please be safe!
Need more assistance?
Please call Customer Service at 1-800-325-9450 Monday - Friday from 9 AM to 5 PM ET