Frequently Asked Questions

  Born in NYC

Adrianna Papell was founded in NYC in 1980.

1000+ Reviews

The people love our dresses and we love them :)

Effortless Elegance

We take great pride in providing an exquisite sense of style, a dream fit, and thoughtful, meticulous craftsmanship.

Free shipping

Domestic shipping is free when you spend over $250.

RETURNS

Return Policy

START YOUR RETURN HERE

We are constantly designing and evolving the collections to create the pieces we think you'll love most—stunning styles with hand-applied details, striking patterns, rich textures and a beautiful selection of silhouettes. We will gladly accept returns for US orders placed on our website within 30 days of delivery date for a full refund, less the $9.95 restocking fee or a FREE exchange with the following conditions:

  • Items must be unworn, undamaged with all tags attached
  • A copy of the original invoice must be enclosed
  • FINAL SALE items cannot be returned or Exchanged (items ending in $.97)
  • Shapewear, face masks and swatches are FINAL SALE and cannot be returned

Non-Final Sale items received back between 30 - 60 days of delivery date will be refunded in the form of a store credit. We do not accept returns beyond 60 days after the delivery of your item.

If you are returning a purchase, you are responsible for the return shipping. When we process your return, a fee of $9.95 will be deducted from your return credit. All returns must be initiated through our online customer returns process at returns.adriannapapell.com .

We do not offer return labels for International orders. Please note, orders shipped to a P.O. Box, APO/FPO/DPO address, Hawaii, Alaska, a U.S. territory (Guam, Puerto Rico, U.S. Virgin Islands) or International orders are not eligible for use of the FedEx label provided through online customer returns at this time. For help with your return, please contact customerservice@adriannapapell.com

 

HOW DO I RETURN MY ORDER?

START YOUR RETURN HERE

We will gladly accept returns for US orders placed on our website within 30 days of delivery date for a full refund or FREE exchange with the following conditions:

  • Items must be unworn, undamaged with all tags attached
  • A copy of the original invoice must be enclosed
  • Final sale items cannot be returned (items ending in $.97)
  • Shapewear, face masks and swatches cannot be returned

Non-Final Sale items received back between 30 - 60 days of delivery date will be refunded in the form of a store credit. We do not accept returns between 60 days after the delivery of your item.

If you are returning a purchase, you are responsible for the return shipping. When we process your return, a fee of $9.95 will be deducted from your return credit. All returns must be initiated through our online customer returns process at returns.adriannapapell.com .

 

WHAT DOES "FINAL SALE" MEAN?

Final sale items are products reduced in price in our clearance or flash sale sections. Face masks, shapewear and swatches are also final sale. These items cannot be returned. You can identify these items on the site as they will say FINAL SALE on the product page and listing price will end in $.97.

WHERE IS MY REFUND?

You can expect your refund to process within approximately 5-7 business days of your merchandise arriving at our warehouse. Please note, it may take up to 2 weeks for return shipments to arrive at our warehouse. Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.

MY ITEM IS INCORRECT OR DAMAGED

In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at 1-800-325-9450 Monday - Friday from 9 AM to 5 PM ET or email CustomerService@AdriannaPapell.com so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge.

CAN I MAKE AN EXCHANGE?

We offer FREE Exchanges! To exchange an item, please visit us at returns.adriannapapell.com.

ORDERS

Can i cancel or modify my order?

Our fulfillment team works really hard to get orders out in timely manner. Once the order is placed, your order cannot be canceled or modified.

 

when will my order ship?

We usually ship in-stock items within 1-3 business days, excluding holidays. All orders placed with overnight or next day shipping will be shipped on the same day the order is placed if placed on a weekday by 12 PM ET. If placed after 12 PM or on a weekend or holiday, the order will ship out on the next business day.

If your item is marked as Special Order, it will ship approximately 5 weeks after your order has been placed. Please allow additional time for shipping when placing your order ahead of your special event. Any non-Special Order items in your order will ship within 1-3 business days, excluding holidays.

Please note: If your credit card requires manual approval or any errors are encountered with the entered billing and/or shipping addresses, this may delay shipment beyond the 1 – 3 business day period. To prevent this, please double check your information as you enter it at checkout and ensure you provide accurate contact information while placing your order so our team can reach out to you.

do you ship outside of the united states?

we currently are not shipping orders outside of the US.

do you ship to po boxes or military apo/fpo?

Yes, we do ship to PO Boxes or Military APO/FPO addresses. Orders to these addresses cannot be expedited and may only be shipped Standard Ground via SmartPost.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard and Discover cards issued in the United States, as well as Paypal, Applepay, Amazon pay, and Venmo. If you have been issued store credit in the form of a gift card, you can use the balance during checkout.

 

when will i be charged for my order?

We will charge your credit card for all the items in your cart at time of checkout.

is my payment information secure?

Yes, Adrianna Papell offers secure checkout that uses the latest encryption technology. For more details, please see our Privacy Policy.

SHIPPING

SHIPPING OPTIONS AND RATES

Below are the options we offer for orders shipping to the US. Please allow additional delivery time to Alaska, Hawaii, PO Boxes and APO/AFO addresses as there may be delays.

We usually ship in-stock items within 1-3 business days, excluding holidays. All orders placed with overnight or next day shipping will be shipped on the same day the order is placed if placed on a weekday by 12 PM ET. If placed after 12 PM or on a weekend or holiday, the order will ship out on the next business day. If your item is marked as Special Order, it will ship approximately 5 weeks after your order has been placed. Please allow additional time for shipping when placing your order ahead of your special event. Any non-Special Order items in your order will ship within 1-3 business days, excluding holidays.

Shipping Method Shipping Charge Order Placed Order Delivered
Standard Ground $9.95
Free Over $250
--- 4-12 Business Days After Shipment
2-Day** $25 Before 12PM ET 2 Business Days
--- --- After 12PM ET 3 Business Days
Overnight $30 Before 12PM ET Next Business Day
--- --- After 12PM ET Day After Next Business Day
FedEx 3Day $15 Before 12PM ET - 3 Business Days 12PM ET - 4 Business Days

how do i track my order?

You can login to your account or you can track your order here

 

will i receive my order in multiple shipments? 

Depending on the number of styles ordered, your order may come in multiple packages. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

can i ship to an address other than my own?

Yes, you can ship to another address besides your own if shipping within the United States. Please note, in some cases we may have to contact you to verify the shipping address and this may delay your shipment. When completing check out, please provide an accurate phone number and email address so we can reach you to verify these details.

We do not ship to freight forwarders. Any order placed using a freight forwarder will not be completed.

How will I KNOW WHEN MY ORDER SHIPS?

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

PRODUCT

does adrianna papell run true to size?

Adrianna Papell’s garments run true to the Adrianna Papell Size Guide. If you are unsure about sizing, please check your measurements against our size guide. If unsure of your size or if you fit between two sizes, we recommend ordering one size up to accommodate alterations.
Still have questions? Our stylists are happy to answer any fit questions you may have. Please reach out to them at stylist@adriannapapellusa.com. Customers in the U.S. may call 1-800-325-9450, Monday through Friday, 9 AM to 5 PM ET.

do you offer swatches

We do offer a select collection of swatches for our best selling Adrianna Papell styles.

do you offer additional fabric or applique for alterations? 

We do offer select fabric, sequins, and beading from our Adrianna Papell line for your alteration needs. We are unable to guarantee all requests and cannot provide this service for our Weddington Way by Adrianna Papell collection. The first yard of fabric cost $34.97 and each additional yard is $14.97. To request fabric, beading and/or sequins, please contact our customer service team at customerservices@adriannapapell.com. If you are a US customer, you may also call 1-800-325-9450, Monday through Friday, 9 AM to 5 PM ET. Due to different dye lots, color variations may occur. Please call at least 10 weeks in advance of your event to leave time for shipment and alterations.

where can i shop platinum bridal collection?

The Adrianna Papell Platinum wedding dress and bridesmaid collections are custom-order and offered exclusively at bridal salons and boutiques worldwide. These gowns are not available to order from our website. To find your nearest location, please contact CustomerService@AdriannaPapell.com.

wHAT makes S’HUG® so special?

S’HUG® is our new exclusive accessory that takes inspiration from three wardrobe essentials—a cardigan, wrap and scarf and transforms them into an easy-to-wear, one-piece wonder that is timeless and versatile. We’ve added a touch of cashmere for unbelievable softness. What makes S’HUG® so unique is it designed with patented tunnel sleeves that prevent the wrap from slipping while keep you warm and stylish. S’HUG® comes in various fabrics, patterns and colors and is exclusively available at adriannapapell.com. We believe the S’HUG® is the versatile cardigan wrap you never knew you needed

CUSTOMER SERVICE

How do I contact customer service?

press, influencer & affiliate

WE ARE LOOKING FORWARD TO LEARNING MORE ABOUT YOU. WE ARE ALWAYS LOOKING TO EXPAND OUR INFLUENCER NETWORK AND PRESS OPPORTUNITIES. PLEASE EMAIL US AT PR@ADRIANNAPAPELL.COM WITH THE FOLLOWING INFORMATION

  • Name
  • Current Dress Size
  • Media Kit
  • Links to Social Profiles and/or Websites
  • US or International
  • How did you hear about us?
  •  
  • THANK YOU FOR YOUR INTEREST IN ADRIANNA PAPELL! A MEMBER OF OUR TEAM WILL REVIEW AND BE IN TOUCH SHOULD WE WANT TO MOVE FORWARD.

HOW DO I CARRY ADRIANNA PAPELL IN MY STORE?

We’d love to hear from you. Please contact our team by emailing wholesale@adriannapapell.com. In your email, please include your name and contact information, the name and location of your store/boutique, and the collection you are interested in carrying (day, evening, or both.)

How do I request a bridal appointment?

You can book a bridal appointment HERE

MISCELLANEOUS

DO YOU CHARGE SALES TAX ON ANY ITEM?

We do charge sale tax for those in states where this tax applies. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped.

DO STORE CREDITS EXPIRE?

Yes, as of October 15, 2021 all issued store creditS will automatically expire 2 years after the issued date. Please email customerservice@adriannapapell.com if you need further details on your gift card.

DO YOU OFFER PRICE ADJUSTMENTS?

If the style you ordered is marked down and added to the sale section on our site, we will adjust the price of your purchase within 3 days of checkout. There will be no exceptions after 3 days of purchase. This does not include products that are temporarily discounted for promotion purposes. Please note, we do not price match other websites who carry our styles and we will not offer price adjustments for Weddington Way by Adrianna Papell styles or clearance/final sale items. To be eligible for a price adjustment, the exact style, size and color you ordered must be on sale—we will not adjust the pricing if a different colorway or silhouette goes on sale. To arrange a price adjustment, please contact our customer service team.

do you offer promo/coupon codes?

Yes! We have several promo/coupon codes currently available for our customers. Please note these codes are not combinable with any other offers and are void where prohibited, taxed, or otherwise restricted. Not applicable to prior purchases. coupons cannot be combined with any other promotion. coupons are Not applicable on sale items and S'HUG.

ATTENTION: As we prepare for the impact of Hurricane Ian, our customer service response time will be delayed. Our call center will be closed until 9/29. Please submit an inquiry via email and will get back to you as soon as possible.
We thank you for your patience, please be safe!

Need more assistance?

Please call Customer Service at 1-800-325-9450  Monday - Friday from 9 AM to 5 PM ET

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