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Frequently Asked Questions

Accout Questions

How do I create an account?
How do I change my login or account information?
What if I forget my password?

Shipping

Please see our Shipping Page for all shipping related questions.

Payment

What forms of payment do you accept?
Is it secure to enter my credit card information online?
When will I be charged for my order?
Do you charge sales tax on any item?
Do you provide price adjustments?
Do you offer promo/coupon codes?

Product

Do your styles run true to size?
Do you offer swatches?
Do you offer additional fabric, sequins, and/or beading, so that I can have my dress altered?
Where can I shop the Adrianna Papell Platinum collections?
How do I care for my Adrianna Papell by Sorelli jewelry?
How do I repair my Adrianna Papell by Sorelli jewelry?
How do I repair my Adrianna Papell by Sorelli jewelry?
How do I carry the Adrianna Papell collection in my store?

Customer Service

How do I contact Customer Service?
Can I use copies of the pictures on your website for my own use?

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