If you’re not completely satisfied with your purchase, we gladly accept returns or exchanges on eligible U.S. orders placed through our website. To ensure a smooth process, please review our policies below: 

Return/Exchange Timeline:

• We accept returns within 30 days after the delivery of your item.
• We accept exchanges within 60 days after the delivery of your item.

Return/Exchange Conditions:

• Items must be unworn, undamaged, and have all tags attached.
• Please include a copy of the original invoice with your return.
• Final sale styles (items ending in $.97) cannot be returned or exchanged.

Return Shipping Fees:

• A shipping/handling fee of $9.95 for the first item and $5 for each additional item(s) will be deducted from your return credit.
• Exchanges are FREE.

Start a Return/Exchange:

All returns and exchanges must be initiated through our online customer returns portal at https://returns.adriannapapell.com We do not provide refunds or exchanges for products purchased outside of https://www.adriannapapell.com  Please follow the return and exchange policies of the authorized retailer where you made your purchase. For assistance, contact the retailer directly.

Adrianna Papell reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

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To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Please note preorder items are not eligible for discounts. New arrivals are also not eligible for sales and discounts.

If you’re not completely satisfied with your purchase, we gladly accept returns or exchanges on eligible U.S. orders placed through our website. To ensure a smooth process, please review our policies below: 

Return/Exchange Timeline:

• We accept returns within 30 days after the delivery of your item.
• We accept exchanges within 60 days after the delivery of your item.

Return/Exchange Conditions:

• Items must be unworn, undamaged, and have all tags attached.
• Please include a copy of the original invoice with your return.
• Final sale styles (items ending in $.97) cannot be returned or exchanged.

Return Shipping Fees:

• A shipping/handling fee of $9.95 for the first item and $5 for each additional item(s) will be deducted from your return credit.
• Exchanges are FREE.

Start a Return/Exchange:

All returns and exchanges must be initiated through our online customer returns portal at https://returns.adriannapapell.com We do not provide refunds or exchanges for products purchased outside of https://www.adriannapapell.com  Please follow the return and exchange policies of the authorized retailer where you made your purchase. For assistance, contact the retailer directly.

Adrianna Papell reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition. 

We aim to refund customers within 15 business days of the merchandise being returned to our warehouse and processed. Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund. 

• All returns will be credited to the original method of payment. We cannot process your refund with an alternative payment method.
• Refunds will only be issued for the value of the clothing item(s). 
• The cost of shipping for your original order is non-refundable. 
• When we process your return, a $9.95 shipping/handling fee will be deducted from your refund, plus $5 for each additional item returned.

Our fulfillment team works really hard to get orders out in timely manner. Once the order is placed, your order cannot be canceled or modified. 

If there are any specific concerns or issues related to your order, please let us know right away, and we will do our best to assist you in finding a suitable resolution.

We currently do not ship orders outside of the US from https://www.adriannapapell.com/. 

Want to exchange your item(s) for a different size, color, or style? Final sale items are not eligible for an exchange. We offer FREE exchanges within 60 days of the delivery date. All returns/exchanges must be initiated through our online customer returns portal.

To exchange your item(s), simply follow these steps: 

1. Start Your Exchange Here: returns.adriannapapell.com
2. Enter Order Information: Provide your order number with either a zip code, email address, or phone number.
3. Return/Exchange: Select item to return, then exchange for a new size or item. Use return credits to shop the site https://www.adriannapapell.com/ and add new item to your cart. 
4. Ship your Return and Track Progress: Drop off your return at the specified carrier using the provided label. Your new item will be shipped once we receive your returned merchandise at our warehouse. If the desired style or size is unavailable, we'll contact you to offer alternative options.

Final sale items are not eligible for exchange.