Refund policy

1. What is your return/exchange policy?

If you’re not completely satisfied with your purchase, we gladly accept returns or exchanges on eligible U.S. orders placed through our website. To ensure a smooth process, please review our policies below: 

Return/Exchange Timeline:

  • We accept returns within 30 days after the delivery of your item.
  • We accept exchanges within 60 days after the delivery of your item.

Return/Exchange Conditions:

  • Items must be unworn, undamaged, and have all tags attached.
  • Please include a copy of the original invoice with your return.
  • Final sale styles (items ending in $.97) cannot be returned or exchanged.

Return Shipping Fees:

  • A shipping/handling fee of $9.95 for the first item and $5 for each additional item(s) will be deducted from your return credit.
  • Original shipping charges paid at the time of purchase are non-refundable, as these charges cover the shipment of the order.
  • Exchanges are FREE.

Start a Return/Exchange:

All returns and exchanges must be initiated through our online customer returns portal at https://returns.adriannapapell.com/

We do not provide refunds or exchanges for products purchased outside of https://www.adriannapapell.com/. Please follow the return and exchange policies of the authorized retailer where you made your purchase. For assistance, contact the retailer directly.

Adrianna Papell reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

2. How do I return my order?

Start Your Return Here: returns.adriannapapell.com

  1. Enter Order Information: Provide order number with either a zip code, email, or phone number.
  2. Select Item(s) to Return.
  3. Choose Refund Option.
  4. Print Return Label.
  5. Package Item: Ensure items are unworn and undamaged with original tags attached. Include copy of the original invoice.
  6. Ship Package: Drop off your return at specified carrier using the provided label.

Orders shipped to a P.O. Box, APO/FPO/DPO address, Hawaii, Alaska, a U.S. territory (Guam, Puerto Rico, U.S. Virgin Islands) are not eligible for use of the FedEx label provided through the online customer returns at this time. For help with your return, please contact customer service.

3. How do I exchange my order?

Want to exchange your item(s) for a different size, color, or style? No problem! We offer FREE exchanges within 60 days of the delivery date. All returns/exchanges must be initiated through our online customer returns portal.

To exchange your item(s), simply follow these steps: 

  1. Start Your Exchange Here: returns.adriannapapell.com
  2. Enter Order Information: Provide your order number with either a zip code, email address, or phone number.
  3. Return/Exchange: Select item to return, then exchange for a new size or item. Use return credits to shop the site https://www.adriannapapell.com/ and add new item to your cart. 
  4. Ship your Return and Track Progress: Drop off your return at the specified carrier using the provided label. Your new item will be shipped once we receive your returned merchandise at our warehouse. If the desired style or size is unavailable, we'll contact you to offer alternative options.

4. What does "Final Sale" mean?

Items marked as Final Sale have been deeply discounted and are NOT eligible for returns, refunds, or store credits. 

What are Final Sale Items? 

  • Final Sale items include products from our clearance sale sections that are reduced in price. These items are clearly labeled as FINAL SALE on their product pages and have a price ending in $.97. 

If Final Sale items are returned to our warehouse in error, we cannot guarantee they will be returned to you. If you wish to have these items shipped back to you, we will request that you cover the return shipping costs. 

5. Where is my refund?

We aim to refund customers within 15 business days of the merchandise being returned to our warehouse and processed. Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund. 

  • All returns will be credited to the original method of payment. We cannot process your refund with an alternative payment method.
  • Refunds will only be issued for the value of the clothing item(s). 
  • The cost of shipping for your original order is non-refundable. 
  • When we process your return, a $9.95 shipping/handling fee will be deducted from your refund. For each additional item in the same order, there will be an additional $5 handling fee. The $9.95 fee is assessed only once per each order.

6. My item is incorrect or damaged
In the unlikely event that you receive incorrect or damaged merchandise, please call us at 1-800-325-9450. The support team is available 7 days a week, excluding holidays (9:00 AM to 10:00 PM ET) or via email at CustomerService@AdriannaPapell.com. We will waive your return shipping fee and arrange a replacement at no additional cost. Your replacement items will be shipped to you free of charge.

7. Do I need to return items separately if they were delivered in different packages?
If your order came in multiple packages, please treat each package as a separate return to avoid any delay in processing your refund. We will provide you with separate return labels for each package that needs to be returned. Please ensure you include the packing slip that came with your order as a part of your return. All merchandise must have the original tags on it and be in unused, unworn condition.

8. What is my shipment reference for a return?

Your shipment reference for a return is typically the tracking number provided by the carrier when you ship your return package back to us. This tracking number can be found on the return label. If you need further assistance, feel free to contact our customer service team.