Frequently Asked Questions

Click the below frequently asked questions to be directed to your answer.


Account Questions

How do I create an account?

How do I change my login or account information?

What if I forget my password?

 

Shipping

Please see our Shipping Page for all shipping related questions.

 

Payment

What forms of payment do you accept?

Is it secure to enter my credit card information online?

When will I be charged for my order?

Do you charge sales tax on any item?

Do you provide price adjustments?

Do you offer promo/coupon codes?

 

Returns

Please see our Returns Page for all return related questions.


Product

Do your styles run true to size?

Do you offer swatches?

Do you offer additional fabric, sequins, and/or beading, so that I can have my dress altered?

Where can I shop the Adrianna Papell Platinum collections?

How do I care for my Adrianna Papell by Sorelli jewelry?

How do I repair my Adrianna Papell by Sorelli jewelry?

How do I carry the Adrianna Papell collection in my store?

 

Customer Service

How do I contact Customer Service?

Can I use copies of the pictures on your website for my own use?

 


 

My Account

How do I create an account?

To create an account on desktop, select sign in at the top right of your screen and select “Create an Account Now.” To create an account on mobile, open the menu at the top left of your screen. Select Sign In at the top left and scroll to the bottom of the page that opens to select “Create an Account Now.”

 

How do I change my login or account information?

You can update your account information at any time. To view or change your existing account information or password, please sign in to your account using your current e-mail address and password.

 

What if I forget my password?

Click the "Forgot Password" link below the sign-in box, and your password will be emailed to the email address assigned to your account.

 


 

Payment

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover cards issued in the United States, as well as Paypal. If shopping internationally, visit our international website to ship internationally and use a form of payment issued outside of the United States.

 

Is it secure to enter my credit card information online?

Yes, Adrianna Papell offers secure checkout that uses the latest encryption technology. For more details, please see our Privacy Policy. 

 

When will I be charged for my order?

If ordering Adrianna Papell merchandise, your credit card will be charged the day the merchandise ships, however, a hold will be placed on the funds by your bank at the time of order. Should your order be cancelled for any reason, you will be alerted and the hold will be released in a few days in line with your bank’s policies. If ordering with Paypal, your funds will be removed from your account at the time you place your order.

When ordering a Weddington Way by Adrianna Papell style, your credit card will be charged at the time you place your order. If purchasing an Adrianna Papell style at the same time, you will be charged for all items in your cart at time of checkout.

 

Do you charge sales tax on any item?

We do charge sale tax for those in states where this tax applies. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped. 

 

Do you provide price adjustments?

If the style you ordered is now on sale on our site, we will adjust the price of your purchase within 5 days of checkout. There will be no exceptions after 5 days of purchase. Please note, we do not price match other websites who carry our styles and we will not offer price adjustments for Weddington Way by Adrianna Papell styles or clearance/final sale items. To be eligible for a price adjustment, the exact style you ordered must be on sale—we will not adjust the pricing if a different colorway or silhouette goes on sale. To arrange a price adjustment, please contact our customer service team.

 

Do you offer promo/coupon codes?

We do offer 15% off your first order to customers who join our email list. Please note, our promo and coupon codes cannot be applied to Weddington Way by Adrianna Papell styles or items on sale or clearance. These codes are not combinable with any other offer. To be kept in the loop about sales or special offers, please join our email list and follow us on Facebook, Instagram, Twitter and Pinterest.

 



Product

Do your styles run true to size?

Adrianna Papell’s garments run true to the Adrianna Papell Size Guide. If you are unsure about sizing, please check your measurements against our size guide here. We also offer Fit Predictor on most product pages to help you find your best fit based on brands you have shopped from. Find this tool on the product page above the sizing section. If unsure of your size or if you fit between 2 sizes in Weddington Way by Adrianna Papell styles, we recommend ordering one size up to accommodate alterations. 

Still have questions? Our Customer Service team is very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at customerservice@adriannapapell.com. Customers in the U.S. may call 1-800-325-9450, Monday through Friday, 9 AM to 7 PM ET.

 

Do you offer swatches?

We do offer a select collection of swatches for our best selling Adrianna Papell styles. Swatches for Weddington Way by Adrianna Papell are not currently available but are coming soon.

 

Do you offer additional fabric, sequins, and/or beading, so that I can have my dress altered?

We do offer select fabric, sequins, and beading from our Adrianna Papell line for your alteration needs. We are unable to guarantee all requests and cannot provide this service for our Weddington Way by Adrianna Papell collection. The first yard of fabric cost $34.97 and each additional yard is $14.97.  To request fabric, beading and/or sequins, please contact our customer service team at customerservices@adriannapapell.com. If you are a US customer, you may also call 1-800-325-9450, Monday through Friday, 9 AM to 7 PM ET. Due to different dye lots, color variations may occur. Please call at least 10 weeks in advance of your event to leave time for shipment and alterations. 

 

Where can I shop the Adrianna Papell Platinum collections?

The Adrianna Papell Platinum wedding dress and bridesmaid collections are custom-order and offered exclusively at bridal salons and boutiques worldwide. These gowns are not available to order from our website. To find your nearest location, please contact CustomerService@AdriannaPapell.com.

 

How do I care for my Adrianna Papell by Sorelli jewelry?

Some tips to make sure your jewelry lasts for generations:
· Do not throw or drop jewelry onto hard surfaces.
· Avoid direct contact with sprays or extreme temperatures.
· Remove your jewelry while showering, swimming or exercising.
· Do not place directly in water for an extended period of time.
· Never use chemical cleaners or polishes.
· Clean and polish with a soft, dry cloth.
· Store jewelry flat to prevent bending or scratched crystals.

 

How do I repair my Adrianna Papell by Sorelli jewelry?

Sorrelli jewelry is handcrafted so there will be slight variations from piece to piece. These do not reflect product flaws, but instead, make each piece unique. Should your jewelry become damaged due to defects in workmanship, the item will be repaired and if needed, replaced. Any instances of natural wear and tear will be billed accordingly. By treating your Sorrelli with the utmost care, you will be able to enjoy our jewelry for many years to come. Please note, we will repair any item with our original brass tag. To repair your jewelry, please click here to complete the form and receive return authorization.

 

How do I carry the Adrianna Papell collection in my store?

We’d love to hear from you. Please contact our team by emailing wholesale@adriannapapell.com. In your email, please include your name and contact information, the name and location of your store/boutique, and the collection you are interested in carrying (day, evening, or both.) 

 



Customer Service

How do I contact Customer Service?

We will do our best to answer any questions that you may have. For additional assistance, US customers may contact our customer service team at 1-800-325-9450, Monday through Friday between the hours of 9 AM - 7 PM ET, or email us at customerservice@adriannapapell.com

If calling from outside of the United States, please call 1-239-230-2260 on Monday - Friday, 9 AM to 7 PM ET, or email CustomerService@AdriannaPapell.com. Please note, this is not a toll-free line and charges may apply. 

 

Can I use copies of the pictures on your website for my own use?

We do not own unlimited use of our photography, so we cannot authorize usage for any reason. For PR or press requests, please contact PR@AdriannaPapell.com