We will gladly accept returns for US orders placed on our website within 30 days of delivery date for a full refund with the following conditions:
- Items must be unworn, undamaged with all tags attached
- A copy of the original invoice must be enclosed
- Final sale items cannot be returned for a refund (items end in $.97)
- Shapewear cannot be returned
Continental US Returns are FREE using our return shipping label when you postmark the return package to us no later than 7 days after delivery.
If you would like to use our return label for your return and the return package is postmarked more than 7 days after the delivery date, we will deduct $9.95 from your refund. We do not offer return labels for International orders.
Non-Final Sale items received back after the return period will be refunded in the form of a merchandise credit if they are unworn, undamaged and have all tags attached.
Continental US customers may access their FedEx return label at returns.adriannapapell.com
Please note, when using our label, if the return is not postmarked within 7 days of delivery, a fee of $9.95 will be deducted from your refund. Continental US customers may also return to us via their preferred trackable method to the address listed below.
Customers located in Alaska, Hawaii, or any U.S. territory are not eligible for these return labels and may make returns via any trackable method to the address below.
All returns must be addressed to:
14141 ALONDRA BLVD
DOCK 53, E-COMMERCE
SANTA FE SPRINGS, CA 90670
Please note, we are unable to refund or reimburse any return shipping expenses.
Final sale items are products reduced in price in our clearance or flash sale sections. Face masks, shapewear and swatches are also final sale. These items cannot be returned. You can identify these items on the site as they will say FINAL SALE on the product page and listing price will end in $.97.
You can expect your refund to process within approximately 72 business hours of your merchandise arriving at our warehouse. Please note, it may take up to 2 weeks for return shipments to arrive at our warehouse. Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.
If you received the incorrect item, we will gladly replace or take back that item for a full refund at our expense. To return the item for a refund, please indicate that the wrong item was shipped while requesting your return shipping label and send it back for a full refund. If you would like us to exchange it for the correct item, please contact our customer service team at 1-800-325-9450 on Monday - Friday from 9 AM to 5 PM ET or email CustomerService@AdriannaPapell.com.
To exchange an item, please visit us at returns.adriannapapell.com.