Returns

What is AdriannaPapell.com's Return Policy?

Adrianna Papell will gladly accept returns for Adrianna Papell items (see below for Weddington Way by Adrianna Papell return policy) purchased from our website within 30 days of delivery date for US customers (45 days for international customers) if the item is unworn, undamaged, and has all tags attached. Final sale items such as shapewear, swatches, or items ending in .97 are not eligible to be returned. 

Weddington Way by Adrianna Papell returns must be postmarked within 7 days of delivery to be eligible for a refund. International returns via Borderfree will be accepted for a refund if postmarked within 21 days of delivery.

 

What is Final Sale?

Final sale items are products reduced in price in our clearance or flash sale sections. Shapewear and swatches are also final sale. These items cannot be returned. You can identify these items on the site as they will say FINAL SALE on the product page and listing price will end in “.97.”

 

How do I return my order?

You can return any Adrianna Papell item within 30 days of delivery (45 for international customers) that is included in our return policy. Please see below for our Weddington Way return policy. Continental US customers may access their FedEx return label here by logging into their account or entering in the order information. Please note, when using our label, a fee of $6.95 will be deducted from your refund. Continental US customers may also return to us via their preferred trackable method to the address listed below.

Weddington Way by Adrianna Papell returns must be postmarked within 7 days of delivery to be eligible for a refund. International returns via Borderfree will be accepted for a refund if postmarked within 21 days of delivery.

Customers located in Alaska, Hawaii, or any U.S. territory are not eligible for these return labels and may make returns via any trackable method to the address below.

To make a return from our international website, please email customerservice@adriannapapell.com with your order information so we may authorize your return. After authorization, you may return your order via any trackable shipping method at your own expense to: 

ADRIANNA PAPELL ECOM RETURNS
14141 ALONDRA BLVD
DOCK 53, E-COMMERCE
SANTA FE SPRINGS, CA 90670

Please note, we are unable to refund or reimburse any return shipping expenses.

 


How long does it take to get my refund?

You can expect your refund to process within approximately 72 business (weekday) hours of your merchandise arriving in our warehouse. It may take up to 2 weeks for return shipment to arrive at our warehouse. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Adrianna Papell.  

 

What should I do if I received the incorrect item?

If you received the incorrect item, we will gladly replace or take back that item for a full refund at our expense. To return the item for a refund, please indicate that the wrong item was shipped on while requesting your label here and send it back for a full refund. If you would like us to exchange it for the correct item, please contact our customer service team at 1-800-325-9450 on Monday - Friday from 9 AM to 7 PM ET or email CustomerService@AdriannaPapell.com

 

What will it cost me to make a return?

If returning using our label, a fee of $6.95 will be deducted from your refund. If returning to us using your own trackable method, your return is free. Please note, we are unable to refund or reimburse any return shipping expenses.


Can I make an exchange?

We are unable to offer exchanges at this time. To exchange an item, please return your order in line with our return policy and place a new order for the item you would like to receive.